Terms and Conditions

Our Contract

1.1 These Terms and Conditions govern the supply of goods sold by Elevation Cycles

1.2 All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased to you at the trade counter, at which point a legally binding contract is constituted between you and us.

1.3 The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.

Credit Card Security

We take security of your details very seriously and have taken every precaution to ensure  your transaction is secure. All your personal and account details are held on a secure web server  When you place your order you will be taken onto a secure server - look for the locked padlock symbol in the status bar of your internet browser.

Cookies

As part of the online ordering process, this website requires the use of session cookies, which help record the contents of your shopping cart and track your order through our system.

A cookie is a small text file stored on your computer or browsing device containing information. None of the cookies set on this website contain personal data or any identifiable information, that can be a threat to your privacy or security. Cookies may be disabled via a setting on your web browser but this will prevent you from being able to purchase items on our website.

To help improve our website, cookies may also be used for analytical purposes, such as gathering browser, operating system, domain name, IP address and website information.

Security checks

In order to prevent fraud, your order will be security screened. Checks include 3rd Man, Gatekeeper, PayPal's Seller Protection and Experian Check ID/Prove ID. Please be aware your order may be disclosed to a credit reference agency for the purpose of verifying identity and that the credit reference agency may keep a record of that information.

Delivery to Billing/Card Registered Address

Elevation Cycles are happy to deliver to an alternative address, however this can only be done at our discretion. This may not be the most convenient option but online fraud is a serious matter and we have taken these steps to eliminate online fraud when ordering. We are aware that our competitors will dispatch orders to non registered addresses (ie work address) but we feel our security procedures protect customers as well as Elevation Cycles against fraudulent purchases.

International orders can only be despatched to the billing address.

Change of Information

Your customer account information is very important to us and we do not share this information with any third parties. If account information needs amending or updating please email info@elevationcycles.co.uk with the existing account information and the amendment/update[s]. You will receive an email confirmation of the update.

Alternatively call 01506 845390.

Internet Fraud

Elevation Cycles actively participates in fraud prevention and has stringent anti-fraud safeguards in place. Relevant authorities will be notified in the country where the order was placed, with prosecution being persued for all fraudulent orders.

Pricing

All prices & info are correct, excluding genuine errors. However due to fluctuations in the market prices a very small percentage of products may still have an out of date price attached (this could be either an increase or decrease to the price which is currently advertised). We make every effort to alter these before posting but on the odd occasion an incorrect price may still be attached. Acceptance of all online orders is made on dispatch.

Elevation Cycles will not be able to refund any ticket price differences if the price you have paid is as what is advertised on the web site.

Price Matching

At Elevation Cycles, we strive to provide unrivaled customer service at the best possible price.

If you can find the same item for sale and in stock at another UK based shop please let us know and we will do our best to match the price.

Price Match Terms & Conditions

Terms & Conditions for Price Match. Elevation Cycles reserves the right to decline the price promise at our own discretion. Price matches cannot be used in conjunction with any other offers including but not exclusive to Finance, Cycle To Work Vouchers, Promotional Offers, Gift Vouchers, Velosure insurance and services. We will only price match the exact product in the actual size and colour if the item is in stock at the alternative supplier. We will NOT price match against non UK web sites, Amazon or auction sites such as Ebay. We will contact you via email if we agree with the price match. We will factor in competitors delivery charges into the price match Price matches will only be valid for 3 days. Price matches cannot be applied retrospectively. Price matches will only match price and not offers.

Payment

At Elevation Cycles we accept all the major debit and credit cards : Visa, Mastercard, American Express, Switch, Solo, Delta or Visa Electron cards. Please note Switch cards are restricted to a maximum purchase of £100.

VAT

Your selected delivery destination will determine whether or not VAT is applicable. If VAT is not applicable then this tax will be deducted from your order prior to your card being charged. Your location may render you liable to import, state, local or other taxes: Such taxes are entirely your responsibility. You must include your billing address as it appears on your credit card statement.

Elevation Cycles use an address verification system to ensure correct billing addresses. Orders with incorrect details will not be processed.

Order Confirmation

You will be sent an automated email when you place your order online. Please note this is an automated email and is not an acceptance of your order, acceptance of all online orders is made on dispatch. If we have any queries regarding your order we will contact you via email or telephone.

Disclaimer

Elevation Cycles reserve the right to alter without prior notice any content found within this Web site. The manufacturer reserves the right to make component changes without notification. Although Elevation cycles attempt to accurately reflect all products displayed, images and specifications may differ from purchased products and should be used as a guide only. Specifications may also differ between countries. Special offers and reduced items are subject to one per customer, and strictly on a first come, first served basis. Elevation cycles and any other party involved in making this site available to you are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of it being accessed or used. Elevation Cycles assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this Web site.

Cycle To Work Schemes

We work with the Cycle Scheme (cyclescheme.co.uk) and The Green Commute Initative (greencommuteinitative.uk) all other schemes will incur up to a 15% admin charge on reduced bikes dependent on scheme. For more information about cycle to work schemes please give us a ring on 01506 845390 or drop us an email.

Marketing

Elevation cycles may e-mail notification of special offers and updates to the site after your first order. An option to be excluded from this service will be included on any such e-mail.